Refund Policy

Each paid ProductIdeaScout Validation Decision Pack is a $39 one-time purchase unless a different price is shown at checkout. No subscription, recurring billing, hidden fee, or cancellation step is created for a single report purchase.

ProductIdeaScout determines refund eligibility under this policy. If our system confirms that it cannot generate a usable report, we issue a full refund automatically. For an affected part of a report, we may rerun the affected sources or provide an appropriate refund after review. We also review duplicate or incorrect charges promptly. This policy does not limit any mandatory consumer rights.

You may submit a refund request within 14 days of the transaction date. This is ProductIdeaScout's voluntary request window; it does not replace any longer or additional rights that may apply under local law.

Email [email protected] or use the merchant contact shown on your purchase receipt. Include your account email, order or transaction identifier, and a short explanation of the issue. We respond within 3 business days. If an issue remains unresolved, you may contact Creem through the Creem Customer Portal or Creem's official support channels.

Refunds for transactions completed through Creem are processed exclusively by Creem. Approved refunds are initiated promptly and funds typically appear in the original payment account within 5-10 business days, depending on the payment method and region. Creem may also issue refunds when required by law, payment-network rules, or its transaction procedures.

Questions about receipts, refund requests, or refund status can be sent to [email protected]. Please contact ProductIdeaScout first and, if the issue remains unresolved, contact Creem before starting a chargeback.